Delivery Performance Review

Little Acre Flowers — DC Metro Area

Data period: Last 12 months ending April 14, 2026

Total Deliveries

4,721

Last 12 months

Operating Days

297

Days with deliveries

On-Time Rate

98.9%

Completed by 6 PM

Zones Served

28

18 core + 10 extended

Part 1 — Delivery Performance

  • Weekly volume trends and patterns
  • Zone-by-zone coverage
  • On-time completion rates

Part 2 — Expanding In-House Coverage

  • Current extended-zone delivery approach
  • Transition to full in-house coverage
  • Fee and service implications
  • Impact on your business and customers
Delivery Performance

Weekly Delivery Volume

Average deliveries per day by day of week — Last 30 Days vs Last 12 Months

Last 30 Days

MonTueWedThuFriSat06121824
  • Mean
  • P50
  • P75

Last 12 Months

MonTueWedThuFriSat08162432
  • Mean
  • P50
  • P75
Pattern: Monday is consistently the highest-volume day. Saturday is the lightest. The 30-day window shows a sharper mid-week dip compared to the 12-month average.
Delivery Performance

Zone Coverage

Delivery volume by zone — core service area and extended zones (Last 12 Months)

Core Zones

18

Under 10 miles

Extended Zones

10

10+ miles from shop

Top Zone

Adams Morgan

3.25 avg stops/day

Total Zones

28

Active in last 12 months

ZoneTypeActive DaysAvg/DayP50P75
DC NW Adams MorganCore2533.2534
DowntownCore2512.9134
Chevy ChaseCore2332.5123
DC GeorgetownCore2071.8622
DC Capitol HillCore2101.6812
Cleveland ParkCore1881.6612
DC NW 16th St HeightsCore1601.5612
DC NOMA H StCore1261.4512
Silver SpringCore981.4212
DC NE BrooklandCore1301.3512
DC WaterfrontCore941.2811
Montco EastCore451.2711
Arlington RBCCore711.2311
Arlington NorthCore581.2111
Alexandria WestCore301.1711
Showing top 15 of 28 zones by volume. Full zone data available on request.
Delivery Performance

On-Time Performance

Percentage of deliveries completed by time bracket — on-time defined as completed by 6 PM

Last 30 Days

By 4 PM:84.9%
By 5 PM:10.9%
By 6 PM:3.6%
After 6 PM:0.6%

Last 12 Months

By 4 PM:87.4%
By 5 PM:8.3%
By 6 PM:3.2%
After 6 PM:1.1%
On-Time Rate (by 6 PM): 98.9% of deliveries are completed by 6 PM over the last 12 months. Only ~1% extend past 6 PM.
Expanding In-House Coverage

Your Delivery Coverage

We serve 28 zones across the DC Metro area — here's how they break down by distance

Core Zone Deliveries

6,307

93.5% of total

Extended Zone Deliveries

435

6.5% of total

Core Avg Distance

3.2 mi

From shop (one-way)

Extended Avg Distance

14.1 mi

From shop (one-way)

Zone Distance vs Delivery Fee

0 mi6 mi12 mi18 mi24 mi0$15$30$45$60$
  • Core Zones
  • Extended Zones

Extended Zones (10+ miles from shop)

ZoneDeliveriesAvg DistanceAvg Fee
Fairfax West622.87 mi$54.25
Fairfax Special South2721.2 mi$35.10
Fairfax South3216.4 mi$31.50
Fairfax Special North3916.1 mi$31.98
Montco West12313.58 mi$31.25
MD Fort Wash1912.59 mi$46.23
Falls Church3711 mi$29.41
McLean3510.8 mi$25.34
Montco East7610.28 mi$25.36
Alexandria West4110.15 mi$24.21
Expanding In-House Coverage

Current Approach

How extended-zone deliveries are handled today — with real route examples

Third-Party Deliveries

103

0.8% of total volume

Avg Third-Party Fee

$24.93

One-way rate (paid to Roadie)

Median Fee

$23.87

One-way rate

Active Days

44

Days with third-party usage

Real Route Examples — How Extended Zones Impact Delivery Days

Apr 4, 2026 (Friday)

Driver: Todd G

+85 min

time added by extended stops

Total Stops

28

Extended Stops

3

Miles Added

52.5 mi

Fairfax West26.3 mi
Fairfax Spc North15.4 mi
Montco West10.8 mi

3 outlier stops added 52.5 miles and ~85 min to a 28-stop route — 67% of total mileage for just 11% of stops.

Mar 13, 2026 (Thursday)

Driver: Frederick S

+120 min

time added by extended stops

Total Stops

11

Extended Stops

7

Miles Added

90 mi

Montco East24.8 mi
Fairfax Spc North17.4 mi
Montco East11.8 mi
Alexandria West11.2 mi
Montco East10.2 mi

Majority-outlier route — 7 of 11 stops were extended zones, adding 90 miles and ~2 hours to what would be a 48-min core route.

Oct 20, 2025 (Monday)

Driver: Marcus H

+75 min

time added by extended stops

Total Stops

14

Extended Stops

4

Miles Added

43.6 mi

Fairfax South17 mi
Fairfax Spc North16.5 mi
Montco West10.1 mi
Falls Church10 mi

4 outlier stops added 43.6 miles and ~75 min — extending a 2-hour core route to 3 hours 15 min.

Apr 10, 2026 (Thursday)

Driver: Todd G + Frederick S

+110 min

time added by extended stops

Total Stops

48

Extended Stops

6

Miles Added

79.9 mi

Fairfax West22.4 mi
Montco West18.5 mi
Montco West16 mi
Falls Church12.6 mi
Falls Church10.5 mi

Two drivers both hit with outlier stops — 6 extended stops added 79.9 miles and ~110 min across both routes.

Last 30 Days: Deliveries Over 20 Miles

DateDriverZoneOne-WayRound TripEst. TimeFee
Apr 13RoadieFairfax Special South30.8 mi61.6 mi90 min$46.52
Mar 21RoadieFairfax Special South28.1 mi56.2 mi80 min$38.81
Apr 4Todd GFairfax West26.3 mi52.6 mi75 min$76.30
Mar 19RoadieFairfax Special South25.2 mi50.4 mi72 min$50.95
Apr 10Frederick SFairfax West22.4 mi44.8 mi65 min$38.10
Expanding In-House Coverage

What Changes

Moving from third-party to in-house delivery for extended zones

1Why the Change

  • Full quality control — our trained drivers handle your flowers with consistent care and presentation
  • Better tracking — end-to-end visibility for every delivery, no third-party handoffs
  • Consistent experience — same team, same standards for every customer regardless of zone

2Fee Implications

  • Extended zone fees will increase to cover round-trip driver compensation (currently only one-way is covered)
  • A standby driver is needed to maintain core route timing, adding a small per-delivery cost
  • Extended zone fees will approximately double from current rates

Extended Zone Fee Comparison

ZoneDistanceCurrent FeeNew Est. FeeEst. Round Trip
Fairfax West22.87 mi$54.25$111.0090 min
Fairfax Spc South21.2 mi$35.10$72.7085 min
Fairfax South16.4 mi$31.50$65.5070 min
Fairfax Spc North16.1 mi$31.98$66.4665 min
Montco West13.58 mi$31.25$65.0055 min
MD Fort Wash12.59 mi$46.23$94.9650 min
Falls Church11 mi$29.41$61.3245 min
McLean10.8 mi$25.34$53.1845 min
Montco East10.28 mi$25.36$53.2240 min
Alexandria West10.15 mi$24.21$50.9240 min
Note: These are estimated fees based on round-trip driver compensation plus standby costs. Final pricing will be discussed and agreed upon together.
Expanding In-House Coverage

Impact Summary

What this means for your business, your customers, and our drivers

For Your Business

Benefits

Full control over delivery quality and brand experience
Consistent driver training and handling standards
Better real-time visibility into all deliveries
Direct accountability — any issues resolved immediately with our team

Considerations

Delivery fees for outlier zones will approximately double (round-trip)
Standby driver cost adds $2–3 per delivery across all orders
May need to pass increased costs to end customer or absorb margin hit
Loss of Roadie's on-demand scalability for unexpected spikes

For Your Customers

Benefits

Consistent delivery experience with trained, familiar drivers
Better communication and real-time updates from known team
Higher care in handling (flowers are fragile, presentation matters)
Accountability — same team, easier to resolve issues

Considerations

Potential delivery fee increase passed to customer for outlier zones
Possible longer delivery windows on high-volume days with outlier stops
Reduced delivery window flexibility if driver is on extended outlier route

For Our Drivers

Benefits

Additional route compensation for round-trip mileage
More consistent daily hours and predictable workload
Opportunity for standby driver role (additional paid position)

Considerations

Outlier stops add 40–90 min to route, extending work day
Long-distance outlier runs increase vehicle wear and fuel costs
Route fatigue — 30+ mile round trips after core route completion
Risk of late completions affecting driver satisfaction and retention
Expanding In-House Coverage

Discussion

Key points for our conversation

The Core Question

We're evaluating whether to bring all deliveries in-house to give you full quality control and consistent service across every zone, or continue using Roadie as needed for extended zones. The trade-off is that in-house extended zone delivery fees will need to reflect the true cost of round-trip driver compensation.

By the Numbers

1

Extended zones represent 6.5% of total deliveries (435 of 6,742) — a small but meaningful portion.

2

Current third-party rate averages $24.93 (one-way). In-house round-trip cost will be approximately $49.86.

3

In the last 30 days, 5 deliveries exceeded 20 miles one-way — these are 45–62 mile round trips adding 65–90 min each.

4

Roadie currently handles 0.8% of all deliveries (103 deliveries over the last 12 months).

What You Gain

Brand consistency — every delivery handled by trained drivers who know your product

Full visibility — real-time tracking and accountability for every order

Direct accountability — any issues resolved immediately with our team

Prepared by Local Delivery Group for Little Acre Flowers — April 2026